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Product Support

Frequently Asked Questions

What is the difference between Hymark and Kentucky Gauge?

Hymark is the company name (Hymark Ltd) and Kentucky Gauge is the brand of the equipment, built at our facility in Owensboro, Kentucky.

Do you offer a return policy?

Yes! Products (including products covered or asserted to be covered by Hymark’s merchandise warranty program) are not returnable without the consent of the Hymark. Hymark will assign a Returned Good Authorization number for approved returns, which must appear on the Buyer’s shipping container. Unauthorized returns will not be accepted. Return shipments must be prepaid and shipped in accordance with Hymark’s instructions. Credit may be issued at Hymark’s discretion, less any restocking charges, inspection charges, rework charges, or other charges incurred by Seller to restore returned goods to like new condition. Restocking fees are subject to Hymark’s discretion on a case-by-case basis. Orders placed by Buyer and accepted by Hymark can be canceled only with Hymark’s written consent and may be subject to a cancellation fee. Cancellation fees are subject to Hymark’s discretion.

Do you offer a warranty?

Our standard products are backed by a 2-year warranty against manufacturing defects. Download our standard sales conditions at the link below.

Do you offer replacement parts?

Yes! We offer replacement parts for any component used on our equipment. Due to the custom nature of our equipment, we do not have parts breakdowns available. However, if you contact us with your part number, serial number, and/or quotation number, we can help identify the part(s) that you are needing.

How do I place an order?

Payment terms may be established upon approval or you can download our credit card form for quick orders at the link below. All orders and forms can be emailed to the salesperson that you are working with or they can be faxed to us at 270-683-2500.

Who do I contact for technical support?

Our technical support direct number is 270-228-2817. Our technical experts are ready and waiting to help you in any way possible.

I’ve lost my manual. Can you send me a copy?

Please visit our Product Manuals index to download a copy of your manual. Due to our large selection of customization options, manuals are provided as general guidelines only. Supplemental material is provided with your order for customized features. If you need a copy of your supplemental manual, please contact us.

Can I get an update on my order?

Absolutely! Please call our offices directly at 270-683-3500 with your PO number and our helpful representatives will provide an update. Additionally, you may contact your sales representative to obtain an update.

How difficult is programming the controllers?

The controllers are very simple to operate and to program. Watch our controller training video that highlights the main features and functions of the controller, including how to program the controllers.